Terms & Conditions

Legal Disclaimer

TWM Performance is not responsible for the misuse, incorrect installation, or failure of any product we sell.

Under no circumstances, including but not limited to negligence, will TWM Performance be liable for special or consequential damages that result from the use or inability to use our products. TWM Performance does not assume responsibility for any damage to the user, passenger or vehicle resulting from the operation of a TWM Performance product.

TO PROTECT USERS FROM INJURY OR DEATH. THE USER ASSUMES ALL RISKS. Autocrossing, track events, and high speed driving are all dangerous activities - always drive responsibly and safely.

Warranty
Installation of some TWM Performance products may or may not void factory warranties. Always keep OEM equipment that has been replaced in case work is required at the dealer or the vehicle is sold.

This warranty covers the original purchasing consumer. This warranty is limited to repair or replacement by TWM Performance of any TWM Performance product that fails because of a defect in materials or workmanship.

Warranty does not cover the following:
-Damage incurred to related vehicle components
-Regular day to day wear on vehicle
-Shipping costs for replacements
-Installation costs and vehicle down time
-Products that have been modified, incorrectly installed or misused
-Mounting hardware and bearings


SHIPPING POLICY:

All IN STOCK orders ship within 48 business hours.


RETURN POLICY:

In the event that a problem develops with a TWM Performance product fill out our Return Form. It may be determined that the product will have to be returned to TWM Performance. *Note, all returns must be approved by TWM Performance before any products can be shipped back.

All products have to be returned to the following address:

TWM Performance
6100 Place de la Savane
Saint-Hubert, QC, J3Y 8Y9

Please use a standard shipping method like USPS and mark it with a low value and as a "defective product".

The retailer or the customer shall return the product in question, freight pre-paid, not C.O.D. It must be accompanied with the original sales receipt and a clear description of the problem.

If the product is determined to be defective and covered under the warranty, TWM Performance will repair, replace or issue a credit to the client at TWM's discretion. Any repaired or replaced product will be returned to the sender freight prepaid via UPS.

This limited warranty may give you specific legal rights, which vary from state to state.

Restocking Fee
It is very important to us that you are happy with your purchase. If in any event you are not satisfied with the received part(s) and would like to return your order please contact us within 7 days after receipt. We only accept returns if the part has never been installed and is in new-condition in the original box. Upon receipt and inspection of the returned item(s) we will issue a refund for your item(s) if returned in the same resalable condition. Shipping fees are non-refundable.

Due to the costly and labor intensive process of handling returns there will be a 20% restocking fee or a minimum of $15,- on all orders that are returned.


PRIVACY POLICY:

Information Collection and Use
We are the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Orders
We request information from the user on our order form. Here a user must provide contact information (such as name and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log-in with a password more than once per visit, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. For registered users, we are using encrypted cookies that will expire after 3 months. If a site guest rejects the cookies, when they traverse our site and click into an area that requires a log-in, we request they enter their password. If a guest elects to reject the use of cookies, they will have to complete a full log-in here. The only drawback to this is that the user rejecting cookies will be limited in their access to some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance their experience each time they visit our site.

Links
This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing." To learn more about SSL, follow this link [http://www.ssl.com/developers/faq/].

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer care representative) are granted access to personally identifiable information.

If you have any questions about the security at our website, send us an email at sales@twmperformance.com.

Notification of Changes
If we decide to change our privacy policy, we will link to those changes from our Homepage so our users are readily aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point, we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by e-mail. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.