In the event that a problem develops with a TWM Performance product, fill out our Return Form to request a RMA number. It may be determined that the product will have to be returned to TWM Performance. *Note, all returns must be approved by TWM Performance before any products can be shipped back.
All products have to be returned to the following address:
6100 Place de la Savane
Saint-Hubert, QC, J3Y 8Y9
Please use a standard shipping method like USPS and mark it with a low value and as a "defective product".
The retailer or the customer shall return the product in question, freight pre-paid, not C.O.D. It must be accompanied with the original sales receipt and a clear description of the problem.
If the product is determined to be defective and covered under the warranty, TWM Performance will repair, replace or issue a credit to the client at TWM's discretion. Any repaired or replaced product will be returned to the sender freight prepaid via UPS.
This limited warranty may give you specific legal rights, which vary from state to state.
It is very important to us that you are happy with your purchase. If in any event you are not satisfied with the received part(s) and would like to return your order please contact us within 7 days after receipt. We only accept returns if the part has never been installed and is in new-condition in the original box. Upon receipt and inspection of the returned item(s) we will issue a refund for your item(s) if returned in the same resalable condition. Shipping fees are non-refundable.
Due to the costly and labor intensive process of handling returns there will be a 20% restocking fee or a minimum of $15,- on all orders that are returned.